At Lottie’s Loft, we value your privacy and are committed to protecting your personal data. This Privacy Notice explains how we collect, use, and safeguard your information when you shop with us or interact with our website.
What Information We Collect 📋
When you place an order, sign up for our newsletter, or contact us, we may collect:
✔️ Personal details – Name, email address, phone number, and billing/shipping address.
✔️ Payment information – Securely processed by third-party providers (we do not store card details).
✔️ Order history & preferences – To provide a personalised shopping experience.
✔️ Website usage data – Cookies & analytics to improve our services (see Cookies Policy below).
How We Use Your Information ✨
We use your data to:
✔️ Process & deliver your orders smoothly.
✔️ Provide customer support and respond to inquiries.
✔️ Send exclusive updates & offers (only if you opt in).
✔️ Improve our website & services through analytics.
✔️ Prevent fraud & ensure security of transactions.
We do not sell, rent, or trade your data with third parties.
GDPR & Your Data Rights (EU & UK Customers) 🇪🇺
Under the General Data Protection Regulation (GDPR), you have the following rights:
✔️ Right to Access – Request a copy of the data we hold about you.
✔️ Right to Rectification – Correct inaccurate or incomplete information.
✔️ Right to Erasure ("Right to be Forgotten") – Ask us to delete your data when no longer necessary.
✔️ Right to Restrict Processing – Limit how we use your data in certain circumstances.
✔️ Right to Data Portability – Request your data in a commonly used format.
✔️ Right to Object – Opt out of marketing communications or certain data processing activities.
To exercise your rights, contact us at info@lotties-loft.com.
How We Protect Your Data 🔐
Your security is our priority. We use:
✔️ Encrypted transactions to keep payment details safe.
✔️ Secure servers & firewalls to protect stored data.
✔️ Strict access controls, ensuring only authorised personnel handle sensitive information.
International Customers 🌍
If you are accessing our website from outside the UK or EU, please note that your data may be stored and processed in the UK or the European Economic Area (EEA).
By using our services, you consent to the transfer of your data to these regions, where we follow strict security measures to protect your information.
For questions about international data handling, contact us at info@lotties-loft.com.
Third-Party Services & Cookies 🍪
Some trusted third-party providers help us deliver our services, such as:
Our website uses cookies to enhance your browsing experience. You can manage or disable them in your browser settings.
Your Choices & Managing Preferences ✅
You have the right to:
✔️ Update or delete your personal data.
✔️ Opt out of marketing emails at any time (unsubscribe link in emails).
✔️ Manage cookies & tracking preferences via your browser.
To make a request, contact us at info@lotties-loft.com.
Changes to This Policy 📜
We may update this Privacy Notice from time to time. The latest version will always be available on our website.
💎 For any questions, feel free to reach out to us at info@lotties-loft.com—we’re here to help!
Copyright © 2025 Lottie's Loft - All Rights Reserved.